DWIT – Deal With IT, eGlue’s Information Technology Business Line, is partnering with Athics, a company specializing in Conversational AI and Predictive Analytics.
The initiative strengthens DWIT’s positioning as a partner that combines consulting and execution: from defining IT choices to implementing and governing solutions, with an end-to-end and modular approach.
What enables partnership
The agreement allows for the integration of conversational AI and Predictive Analytics technologies into eGlue projects to support modernization and automation initiatives, with expected benefits on:
- Evolved customer care: cost optimization up to 70% and 24/7 operations
- Marketing & Sales performance: up to 23% increase in digital conversion and up to 19% increase in campaign redemption rate
- Internal efficiency: reduction of up to 60% in training costs thanks to support tools for operators
Consistency with the DWIT model
The partnership is part of the DWIT delivery model, which guides organizations from strategy definition to implementation and solution management, with a focus on scalability, security, and business continuity. I
n particular, the initiative enhances and integrates DWIT practices: Data Protection & Resilience, Cloud & Infrastructure, Platform Based System Integration, Big Data & AI.
“We chose DWIT as our strategic partner because we share a common goal: not just to deliver technology, but to build solutions that “they think” and build with us.” “We believe that combining cognitive skills with robust system integration capabilities is key to transforming AI from a technological promise to a strategic business lever.”
– Paolo Massarani CEO Athics
“Integrating Athics’ expertise in Conversational AI and Predictive AI allows us to accelerate modernization and automation projects with tangible impacts: evolved customer care, enhanced business performance, and increased internal efficiency.” “Deal with It means making clear decisions, executing them methodically, and ensuring continuity over time. This collaboration strengthens our ability to do so, offering customers scalable, secure, and truly transformative solutions.”
– Silvio Totaro, Business Unit Director DWIT
To learn more about and evaluate a use case in your organization, contact us.
