Competing on Trust
Trust is the new field on which utility companies compete.
In a customer’s assessment of their provider, the transparency of the bill accounts for 30%—more than customer service and more than problem resolution.
For years, competition among utilities has centered primarily on price. Today, the true differentiator is something else: trust.
But how do you build it? And what role do Customer Experience, communication, and the Billing Journey play?
We discuss this in our new whitepaper, “Competing on Trust”: five operational pillars, a four-level maturity model, and a real-world case study with 12-month results.
📥 Download it for free: https://lnkd.in/4G0r4+
