eGlue among the protagonists of the Aspire Leaderboard Q4 2024: innovation, regulation and collaboration at the heart of the strategy
The fourth quarter of the year is always a pivotal moment for the Customer Communication Management (CCM) and Customer Experience Management (CXM) markets, and Q4 2024 was no exception. Aspire CCS – industry-leading analytics and consulting firm – has released its latest market update, tracking key developments and analyzing the strategies of the most influential vendors globally.
Among them, eGlue has again been recognized as an active and strategic player, particularly for its commitment to anticipating European regulatory changes, strengthening its IXM (Interaction Experience Management) offering, and fostering collaboration among industry leaders.
The Aspire report refers to the DNOW! Club, an international event organized by eGlue and held in Athens in November 2024, brought together leading European service providers for a discussion on the most relevant topics of digital transformation.
During the event, participants delved into emerging trends such as:
- Digital accessibility and new European regulations
- eIDAS and European Digital Identity Wallet
- Trust services and electronic signatures
- Generative AI applied to customer interactions
- Experience design and orchestration of journeys
- Interaction Experience Management (IXM)
These themes demonstrate how eGlue is actively helping to shape the contours of a new era in increasingly integrated, secure, and regulated customer communication.
Thematic leadership and proactive approach
Aspire’s invitation to the KNOW! Club confirms the international relevance of eGlue’s work in positioning itself not only as a technology provider, but also as an ecosystem facilitator. In an increasingly interconnected market, the ability to stimulate knowledge sharing, explore the impacts of regulation, and promote the adoption of common standards is a distinctive value.
To read the full Aspire CCS report:
Aspire Leaderboard Q4 2024 Market Update
