In 2024, eGlue celebrates a significant milestone: 40 years of continuous business, growth, and transformation at the service of businesses. An anniversary that represents not only an anniversary, but also an opportunity to recount the evolution of a company that has adapted and innovated, anticipating the needs of a constantly changing market.
The origins: from microfilming to digital information management
Our story begins in 1984, with the birth of Nuova CS, a company specializing in dematerialization services through microfilming. At a time when digital archiving was still a long way off, Nuova CS offered innovative solutions for converting paper documents into images stored on film, making data retention processes more secure and accessible.
With the ’90s, the entry of the first digital technologies into the market radically transformed the sector. Microfilming has left room for the use of CD-ROMs, bringing with it new logics of archiving and document management.
The new millennium: towards Customer Communication Management
During the 2000s, the company expanded its operational scope, integrating printing and postalization services for mandatory and massive corporate communications into its traditional back office operations.
The real turning point came in 2012, when Scilla Rinaldo, now CEO of eGlue, launched a new strategic division within Nuova CS: eGlue. The mission was clear from the start: to embrace digital transformation and to accompany companies in the modernization of communication processes, placing digital tools alongside paper offerings.
Today: An Integrated Ecosystem for Omnichannel Communication
Today eGlue is a benchmark in the Customer Communication Management (CCM) and Customer Experience (CX) landscape. Our approach is based on:
- design and management of customized multi-channel communications
- integration of advanced digital solutions for customer interaction
- optimization of document processes in a sustainable and efficient way.
Forty years of activity have taught us that innovation is not an achievement, but an ongoing process. It is this spirit that guides us every day in the search for increasingly effective, personalized and user-friendly solutions, capable of generating concrete value for our customers.
